Help Desk Analyst

Help Desk Analyst

• Location
  Springfield, Illinois
• Office
  Office of Statewide Pretrial Services
• Posted Date
  February 13, 2026
• Division
  Director's Office
• Benefits
  An attractive judicial branch benefits package is offered, including pension, medical, dental, vision and life insurance, as well as deferred compensation and generous leave time.
• Salary
  $66,288 - $73,044; starting salary commensurate with experience

The Office of Statewide Pretrial Services’ (OSPS or Office) is a statewide office that provides pretrial services under the Pretrial Services Act, 725 ILCS 185. The Office’s mission is to assist in the administration of justice and promote community safety by ensuring fairness and equality in the pretrial process. OSPS prepares pretrial investigation reports for the courts and supervises individuals released from custody as directed by the court.

The required working hours for this position are: 

Monday to Friday, 8:30 AM to 5:00 PM

FUNCTIONS INCLUDE

• Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution.
• Supports agency security practices by assisting users with secure connectivity tools (Cisco VPN, MFA, wireless), reinforcing acceptable use requirements, and reporting suspected security incidents in accordance with established procedures
• Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 tech support staff.
• Acts as an escalation point for advanced technical issues.
• System administration: maintenance, upgrades, new implementation, consultation and planning system administration activities.
• Attends formal training, conducts self-paced training through online courses or on the job training, attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies.
• Ability to be available for weekend support and on-call rotation for after hours.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

Minimum Qualifications

• A Bachelor’s Degree in Information Technology, Management Information Systems, Computer Science or a related discipline from an accredited university or equivalent work experience.
• Ability to be LEADS (Law Enforcement Agencies Data System) certified.
• Two years of experience with computer hardware and software, troubleshooting techniques, and Windows operating systems, and networking concepts.
• One year of experience providing remote software support.
• Two years of progressively responsible experience in a public or private organization.
• Proficient in the use of Microsoft Office products (i.e., Word, Excel, Access, PowerPoint, Outlook).
• A valid Illinois Driver’s License, safe driving record and proof of automobile insurance to operate a personal vehicle on state business.

Preferred Qualifications

• A Master’s Degree in Information Technology, Management Information Systems, Computer Science or a related field from an accredited university.
• Two years of experience with computer hardware and software, troubleshooting techniques and Windows operating systems, and networking concepts.
• Three years of progressively responsible experience in a public or private organization.

OTHER KNOWLEDGE/SKILLS/ABILITIES

• Effective oral and written communication, presentation, facilitation, and interpersonal skills.
• Ability to plan, organize, implement, and maintain a variety of functions and projects simultaneously and meet required deadlines and schedules.
• Ability to maintain high standards of confidentiality.
• Strong attention to detail.
• Ability to positively and professionally interact with co-workers.
• Demonstrated leadership skills including planning and priority setting, sound decision-making, problem-solving, and analytic and interpretive skills.

PHYSICAL REQUIREMENTS

• Ability to sit for extended time periods.
• Professional office working environment requiring telephone usage and ability to process written documents.
• Ability to travel, mostly within Illinois, including overnight stays, as required.

HOW TO APPLY

Interested individuals should submit a resume and cover letter through the form below.

APPLY TODAY!

An OSPS Job Application is not required to apply, but it will be required before final hiring decisions are made. The application can be downloaded from the Join our Team website:

OSPS Job Application

Any questions about this position or the application process can also be submitted via email at the following address: HR@ilopsp.gov.

The Office of Statewide Pretrial Services (OSPS) does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is OSPS able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with OSPS, applicants must be currently authorized to work in the United States on a full-time basis.

EQUAL OPPORTUNITY EMPLOYER